Queen's Hospital

Queen's Hospital 2024-04-07 Person 5 5 0

All staff got good vibes and positive energy. Well done.

Queen's Hospital 2024-04-07 Person 5 5 0

The whole team were professional polite.

Queen's Hospital 2024-04-07 Person 3 5 0

After theatre- the staff were too rush me out and door- not happy.

Take my time.

Queen's Hospital 2024-04-07 Person 5 5 0

All service was very good.

Everyone was very polite, informative very good and quick service with high standard.

Queen's Hospital 2024-04-07 Person 5 5 0

Senior and staff nurse nice and very good attitude to help, and talked and explained me via British sign language interpreter lady with me.

That possible Hospital may more fund training to leaning British Sign Language (BSL) with senior and staff all nurse if interesting leaning about BSL.

Queen's Hospital 2024-04-07 Person 5 5 0

Fantastic care received throughout, thank you to all the team and every smiling face that greeted and helped me.

Honestly I cannot think of anything that could have been done better. The care that I received was above and beyond any expectation.

Queen's Hospital 2024-04-06 Person 5 5 0

Treated very well. Considering the huge number of patients waiting to be seen, not too long to wait. Hopefully I won't have to wait too long for my surgery, but realise so many folk are in the same boat. Would like to find out what type of knee replacement parts are used these days and how 'good' they are? Where could I find out please.

More about knee replacement implants please. New type? Or how effective they are

Queen's Hospital 2024-04-06 Person 4 5 0

I wanted to express my gratitude towards the Doctors and Nurses of Queens .

The time it took for a Doctor to see me (13 hours ) was daunting but we in the waiting room kept us cheered up and the tea coffee and biscuits kept us going!

Queen's Hospital 2024-04-05 Person 5 5 0

This clinic is one of the best, if not the best, run clinic in the hospital. The staff are wonderful and they know who you are. Navinder (apologies if I have spelt your name wrongly) is a volunteer in this clinic and what a wonderful gentleman he is and he remembers every patient’s name. He is the first to greet you and he is so very kind to everyone. The nurses are great and you see the same ones and they get to know you and vice versa. The clinic is extremely efficient and runs on time, every time. It feels like you become part of a family. The 2 lady receptionists are so lovely and always manage a quick chat. They also tell you off if you keep trying to cancel your appointment. They let you know without a doubt how serious your illness is and you feel guilty in the end for missing your appointment so it’s easier to attend. Thank you to everyone in this clinic. A&E could learn a lot from this team. Thanks for keeping me going and not letting me give up. Much respect for you all

There is nothing to add about making this clinic run better as it runs perfectly. Word to the managers, please don’t try to change this clinic as you will fail and make it worse

Queen's Hospital 2024-04-05 Person 1 5 0

I arrived at 4.30pm. Did not receive any care or attention for about 4 hours after handover I was taken into majors to be assessed. Previously I was in the corridor for the 4 hours Once assessment took place I was given morphine for the pain. I was then moved to another part of A&E and had to sit on a very uncomfortable hard chair. The room was packed with sick people who were in a lot of pain. At midnight I went into the next room where other patients were. It was absolutely packed. I asked where I was in the queue and told i was 10th. I then discharged myself. At 10am the following morning I received a phone from A&E to tell me the doctor was ready to see me now !!! It did make me laugh and I just felt relief that I had decided to discharge myself

Seriously the hospital was exploding with such a demand for A&E. The staff looked exhausted and understandably so. The way A&E is being handled is clearly not working. People will die in the corridors if change is not implemented. As a patient who became very ill with COVID ie COVID coma and 5 blood clots that followed, I have experienced A&E quite a lot as you can imagine. I think you should create and implement a ‘think tank’ of 12 patients together with managers to look at how A&E can be improved. You can explain to the 12 patients why some things are run that way and we would have more understanding and hopefully between us all some areas could be greatly improved. I would be happy to volunteer with this and I know of 2 other patients that would take part. Please consider this because people are going to be dying in the corridors and nobody wants that for their loved ones